aimeelyn79 Posted September 19 Share Posted September 19 According to RealPrize policies, requesting a permanent account closure, results in account being closed and it cannot be reactivated. Therefore, I emailed support and requested a permanent account closure. acknowledged that I understood that my account could not be reactivated. Two months later, I received an email from RealPrize, stating that I had a high account balance in my account and to reply with reactivate to utilize my funds. While suspicious, I replied with reactivate,, as I was unable to otherwise know how much of a balance I had. I did email and state that I didn't leave a balance, however, that email was ignored. RealPrize failed to uphold their policy on protecting their players. The casino did in fact break its own rules and I would like for this issue to be resolved. I am also requesting a refund for deposits made after March 20, 2024 & to have my account be permanent closed. I have proof of all interactions with this casino and I can gladly supply additional proof of needed. It is clear that RealPrize intentionally failed me. Quote Link to comment Share on other sites More sharing options...
aimeelyn79 Posted September 19 Author Share Posted September 19 Quote Link to comment Share on other sites More sharing options...
thereallebron Posted September 20 Share Posted September 20 wow, have they got back to you about this and said what they are going to do? Quote Link to comment Share on other sites More sharing options...
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