bestmoon Posted June 28 Share Posted June 28 I reviewed Crown coins casino with WSN and gamble_usa prior to playing. Initially I received 2 redemptions within 24 to 48, however after requesting a 3K redemption and multiple others for the past 2 weeks…totalling around $17K I’m getting crickets! Multiple messages with multiple tickets with replies saying we are working on this. One ticket required my photograph with credit card (I used once) it was submitted and they acknowledged receipt via their message board. Now 7 redemption requests pending and no explanation. Attempts to contact their customer support phone number of at least 20+ times during various times of the day…no one answers. Their responses via the message board from like 5 different employees saying they are working on it. Sounds fishy to me. Can you assist in this? I have to say I had enjoyed their website even better than Chumba or McCluck. Quote Link to comment Share on other sites More sharing options...
SK Alex Posted June 28 Share Posted June 28 Hi @bestmoon and welcome to the SweepsKings forum. We will send you a private message to get some more infomration on this and see if we can help. Alex Quote Link to comment Share on other sites More sharing options...
Trisha Posted July 8 Share Posted July 8 On 6/28/2024 at 7:35 AM, bestmoon said: I reviewed Crown coins casino with WSN and gamble_usa prior to playing. Initially I received 2 redemptions within 24 to 48, however after requesting a 3K redemption and multiple others for the past 2 weeks…totalling around $17K I’m getting crickets! Multiple messages with multiple tickets with replies saying we are working on this. One ticket required my photograph with credit card (I used once) it was submitted and they acknowledged receipt via their message board. Now 7 redemption requests pending and no explanation. Attempts to contact their customer support phone number of at least 20+ times during various times of the day…no one answers. Their responses via the message board from like 5 different employees saying they are working on it. Sounds fishy to me. Can you assist in this? I have to say I had enjoyed their website even better than Chumba or McCluck. Quote Link to comment Share on other sites More sharing options...
Trisha Posted July 8 Share Posted July 8 I am dealing with the same thing. I redeemed $3100 and it is still pending and they asked for a selfie of me holding a card showing 4 numbers that is actually my Apple Pay so there is not a card that exists. Been trying to get help from someone but I’ve only had one respond telling me not to create multiple tickets and that my redemption is right around the corner but I’ve still heard nothing from anyone. Frustrating that I cannot even get a status update. Quote Link to comment Share on other sites More sharing options...
SK Mike Posted July 18 Share Posted July 18 Mobile wallets often cause problems when trying to verify banking methods. I would suggest taking a screenshot of your wallet's info and providing that one too, it usually does the trick for me Quote Link to comment Share on other sites More sharing options...
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